FAQS

Frequently Asked Questions

Funphenix is a Chinese factory with the richest supply chain in the world, located in Shenzhen, the densest electronics industry chain and the most convenient export.

Funphenix allows you to get your store up and running more efficiently and quickly

Provide the latest market information, so that you can understand the market one step faster

Provide product images and videos, and upload them directly to make you more effortless

Professional R&D team supports in-depth customization to create differentiated personalized products

Professional production group, dust-free workshop, high-quality supply chain, more stable products

A 24-hour professional customer service team is available to answer your questions at any time

 

We can provide a full range of support to ensure that our customers have the best possible experience when using our projectors and enjoying our services. Here’s what we can support:
Technical Support:
Provide comprehensive product technical manuals and operation guides to help customers get started quickly.
Set up a dedicated technical support team to answer questions encountered by customers at any time through telephone, email or online chat.
Provide remote technical support services to assist customers in resolving technical issues through remote connections.
After-sales service:
Provide a perfect after-sales service system to ensure that customers get timely response and solutions in the process of purchase and use.
Provide product warranty service, for failures caused by non-human factors, we will be responsible for free repair or replacement.
Regularly visit customers to understand the use of products, collect feedback, and continuously improve products and services.
Training & Mentoring:
Provide product use training to help customers understand product functions, operation methods and precautions.
Provide personalized solutions and technical support for specific application scenarios to help customers better exert product performance.
Provide online learning resources and technical forums for customers to learn and communicate at any time.
Logistics & Transportation Support:
We provide logistics and transportation services on a global scale to ensure that products are delivered safely and on time.
According to the customer’s needs and budget, recommend the appropriate transportation method and insurance plan.
Assist customers in handling customs clearance procedures and taxes and fees to ensure the smooth clearance of goods.
Business Cooperation Support:
Provide flexible and diverse business cooperation solutions to meet the individual needs of customers.
Assist clients in formulating marketing strategies and sales plans to enhance brand influence.
Provide customized products and services to meet the needs of customers in specific industries or scenarios.
We are committed to providing customers with all-round and professional support to help customers better use our products and realize business value. If you have any questions or needs, please feel free to contact us and we will be happy to assist you.

We have a strong technical R&D team with deep industry experience and professional knowledge, and can continue to innovate and launch competitive projection products. This allows us to maintain a leading position in product technology and to meet the diverse needs of our customers.
We pay attention to the quality control of products, from raw material procurement to manufacturing every link is strictly controlled, to ensure the stability and reliability of product quality. We have also established a complete quality inspection system, through strict quality testing, to ensure that each product meets high standards of quality requirements.
We have a perfect after-sales service system, which can respond to customers’ after-sales needs in a timely manner and provide professional technical support and solutions. Our after-sales team has rich technical knowledge and practical experience, which can quickly solve the problems encountered by customers in the process of use and protect the interests of customers.
We have established a close cooperative relationship with our customers, focusing on communication and exchange with customers, understanding customer needs and feedback, and continuously optimizing products and services. Our customers are all over the world and have won wide recognition and praise.

We strictly select raw material suppliers to ensure that high-quality raw materials are used for production. We have established long-term and stable cooperative relations with well-known suppliers in the industry to ensure the stable supply of raw materials and reliable quality.
We have established a sound quality management system, covering every link from raw material warehousing, production process to finished product delivery. Each process has strict quality control and testing standards to ensure that the products meet the predetermined quality requirements in the production process.
We also regularly maintain and maintain the production equipment to ensure the normal operation and stable accuracy of the equipment. At the same time, we also conduct regular training and assessment for production personnel to improve their skills and quality awareness.
We have also set up a special quality inspection department, with a total of three testing processes, to carry out strict quality inspection on each product to ensure that the products meet the relevant industry standards and specific requirements of customers. Only products that have passed strict testing will be sent to customers.
Through the above measures, we have fully guaranteed the quality and reliability of our products, and won the trust and praise of customers.

We attach great importance to the cooperative relationship with potential customers and are willing to provide free samples for customers to test and evaluate. Providing samples is one of the important ways for us to demonstrate the quality and technical strength of our products, and also to help customers better understand our products and make more informed purchasing decisions.
Normally, customers need to fill out a sample request form and provide relevant company information and a description of use. According to the specific needs and circumstances of the customer, we will review the application and arrange the sending of samples as soon as possible. It should be noted that due to the high cost of making and shipping samples, we may charge a certain sample cost or shipping cost according to the quantity and value of the samples. The specific fees and arrangements will be clearly stated when communicating with the client.
We hope that by providing free samples, we can establish long-term and stable cooperative relations with customers and achieve common development.

Our projection machines have the ability to express high definition and vivid colors, and can present detailed and realistic picture effects, bringing users a great visual experience. Whether it is business presentation, education and training, or home entertainment, it can meet the high requirements of users for image quality.
Our machines are designed for stability and durability. We use high-quality raw materials and advanced production technology to ensure that the products can maintain stable performance during long-term use. At the same time, we also carry out strict quality inspection and testing of the machine to ensure that it can work normally in various environments.
Our projection machines are also intelligent and convenient. Through the intelligent control system, users can easily realize remote control operation, autofocus and other functions, which greatly improves the convenience of use. At the same time, we also provide rich interfaces and expansion functions to facilitate users to connect to a variety of devices and achieve flexible switching in a variety of application scenarios.
Our projection machines have excellent performance, whether it is picture quality, stability or intelligence, they have reached the industry-leading level. We believe that these excellent performance characteristics will be able to meet the needs of different customers and win wide recognition from users.

The calculation of shipping costs varies depending on the country, region, shipping method, and the weight and volume of the goods. In general, we determine shipping costs based on the following factors:
Destination and origin: The shipping standards of different countries and regions are different, and we will check the corresponding shipping prices according to the specific origin and destination.
Shipping Methods: Different modes of transportation such as sea, air, and land have different fee structures. In general, sea freight is relatively cheap but takes longer to transport, while air freight is faster but more expensive. We will recommend the appropriate shipping method according to the customer’s needs and budget.
Cargo weight and volume: The weight and volume of the cargo are important factors in calculating shipping costs. Larger but lighter shipments are usually billed by weight, while larger but lighter shipments may be billed by volume. We will determine the specific shipping cost based on the actual size and weight of the goods.
Other add-ons: may include insurance costs, customs duties, customs clearance costs, etc. These costs are calculated on a case-by-case basis and added to the total shipping cost.
In order to provide an accurate freight quote, we usually ask our customers to provide detailed information about the shipment, the origin and destination, and the desired shipping method. Based on this information, our logistics team will check the latest shipping rates and provide customers with detailed freight quotations.
Please note that shipping prices are subject to change due to market fluctuations, policy adjustments, and other factors. Therefore, before placing an order, we will confirm the latest shipping price with the customer and ensure that both parties agree on the shipping cost.